IT support

Our maintenance programmes incorporate infrastructure, system maintenance as well as networking support. This includes.

  • Help desk support and remote helpdesk operations
  • Computer support
  • Server support
  • Network and internet support

Support plans

We understand that every business has a range of financial capabilities and we provide support plans accordingly.

Fixed Price Support Plans

Cost certainty is essential for budget planning and ongoing cost reductions, so these plans are ideal for small and medium-sized businesses and the services offered in these plans can be tailored to suit your needs. Our support plans include:

  • Help desk
  • Remote administration and support
  • Scheduled or task-by-task onsite support
  • Server check-ups and maintenance
  • Dedicated account manager
  • Primary support representative
  • Special support plan rate

'Pay As You Go' Support

Our infrastructure solutions also cater to clients requiring rapid turnaround and expert assistance on a task-by-task basis. These plans are perfect for business assistance in the following situations.


Our consulting services to provide recommendations and available options for advancing your business. Our team of experts conducts a thorough assessment and evaluation of your current applications and hardware to provide product performance reviews, price comparisons with deployment plans, and project management recommendations.

Hardware & software

Through our decades of experience, we have developed strong buying power and alliances with all major hardware & software vendors. Some of the infrastructure applications we provide include backup and antivirus software, spam filtering, and disaster recovery software. Our consultants are trained to deliver the perfect hardware and software suitable for your business. Our infrastructure solutions also include several business applications such as.

Internet solutions

We provide a range of internet solutions, including internet access, web hosting, email, and Wide Area Network (WAN) connections.


To prevent loss of productivity while your staffs takes the time to become acquainted with unfamiliar software and applications, our infrastructure solutions include effective training sessions. Our professional trainers instruct your staff in the correct use of any new software and applications

Software Development solutions

At Protocol Informatics Pvt Ltd, our software development solutions include custom software development and integration of existing software with other packages. If you are looking for systems to enable you to perform key business tasks and are unable to find them, our software development solutions promise a custom software system developed to suit your business.

Our approach to providing software development solutions

The Technology Solutions approach to software development emphasises the efficient delivery of end-to-end solutions.

At Our team specialises in Microsoft languages, which means that by leveraging these platforms we are able to rapidly develop applications for Windows desktops, the Web, servers as well as mobile devices. Our software development solutions enable you to integrate much more efficiently with your customers, partners, and suppliers, and all our solutions are deployed seamlessly. We want to help you improve your business and realise maximum profits through advanced software development solutions. Our innovative software development solutions for custom-built applications and integrated solutions include: