Our maintenance programmes incorporate infrastructure, system maintenance as well as networking support. This includes.
Help desk support and remote helpdesk operations
Computer support
Server support
Network and internet support
Support plans
We understand that every business has a range of financial capabilities and we provide support plans accordingly.
Fixed Price Support Plans
Cost certainty is essential for budget planning and ongoing cost reductions, so these plans are ideal for small and medium-sized businesses and the services offered in these plans can be tailored to suit your needs. Our support plans include:
Help desk
Remote administration and support
Scheduled or task-by-task onsite support
Server check-ups and maintenance
Dedicated account manager
Primary support representative
Special support plan rate
'Pay As You Go' Support
Our infrastructure solutions also cater to clients requiring rapid turnaround and expert assistance on a task-by-task basis. These plans are perfect for business assistance in the following situations.
Insufficient resources to complete a project on time
Client requiring niche expertise unavailable in-house or through existing partner
Consulting
Our consulting services to provide recommendations and available options for advancing your business. Our team of experts conducts a thorough assessment and evaluation of your current applications and hardware to provide product performance reviews, price comparisons with deployment plans, and project management recommendations.
Hardware & software
Through our decades of experience, we have developed strong buying power and alliances with all major hardware & software vendors. Some of the infrastructure applications we provide include backup and antivirus software, spam filtering, and disaster recovery software. Our consultants are trained to deliver the perfect hardware and software suitable for your business. Our infrastructure solutions also include several business applications such as.
Microsoft solutions
Content Management Systems
Intranet and extranet systems
Online booking management systems
Online e-Commerce systems
Online reward management systems
Internet solutions
We provide a range of internet solutions, including internet access, web hosting, email, and Wide Area Network (WAN) connections.
Training
To prevent loss of productivity while your staffs takes the time to become acquainted with unfamiliar software and applications, our infrastructure solutions include effective training sessions. Our professional trainers instruct your staff in the correct use of any new software and applications
Software Development solutions
At Protocol Informatics Pvt Ltd, our software development solutions include custom software development and integration of existing software with other packages. If you are looking for systems to enable you to perform key business tasks and are unable to find them, our software development solutions promise a custom software system developed to suit your business.
Our approach to providing software development solutions
The Technology Solutions approach to software development emphasises the efficient delivery of end-to-end solutions.
Business requirements
Specifications
Development
Testing
Data migration
Implementation
Training
Support and maintenance
At Our team specialises in Microsoft languages, which means that by leveraging these platforms we are able to rapidly develop applications for Windows desktops, the Web, servers as well as mobile devices. Our software development solutions enable you to integrate much more efficiently with your customers, partners, and suppliers, and all our solutions are deployed seamlessly. We want to help you improve your business and realise maximum profits through advanced software development solutions. Our innovative software development solutions for custom-built applications and integrated solutions include:
Executive information system
Intranets
Online policy processing applications
Claims system
Risk management system
All of these can be effortlessly integrated with your existing back end systems.
